Customer Service

How can we help you?

We want you to enjoy every single Vlado product that you purchase. If you have a question or comment, we're here to listen.

Our Customer Service page contains some Frequenty Asked Questions (FAQs) that other customers sometimes ask. This list is being updated regularly, so be sure to check the FAQs page to see if your question was asked by someone else. You can check our Frequently Asked Questions page by clicking on the link to the right.

You can also find other useful links such as Shipping and Delivery. This section will explain to you the order-to-delivery process here at If you're from a country that uses a sizing system other than the standard US sizing that we use for our footwear, our size chart details the universal footwear size guide, so be sure to check the chart and compare!

And if you don't find what you need here, feel free to contact us.


Is it safe to shop at

Vlado Footwear is proud to offer our customers a fully secure shopping experience when shopping at Our website is equipped with a 256-bit High-grade SSL Encryption. All credit card and other confidential data you submit are encrypted using this SSL technology and is never stored on our website.